![]() Solution #3: Simply lower the price of the console to $399 to match the PS4, or keep the price the same but offer 2013 buyers a $100 gift card to the Xbox Store.Ĭomplaint: The Xbox One requires an “always on” Internet connection in which your primary console can only be offline for 24 hours at a time. Solution #2: Bring back the subsidized version of the console, but price it at $399. ![]() Delivering customer value is far more important than assuring developers that a Kinect is available. Solution: Offer a $399 version of the Xbox One that does not include Kinect. (The new Xbox 360 is not acceptable as an alternative.) My take: $499 is too expensive and Microsoft needs a lower-cost option. Microsoft’s explanation: Microsoft executives have said that they feel the Xbox One “delivers a lot of value” at that price and that they feel the console is competitive with the PS4. (My guess why: Because the Xbox One pretty much requires an Xbox Live Gold subscription anyway, and that was like throwing away $200.) Before the May reveal, I was told that the second, subsidized version was not happening. The technically comparable Sony PlayStation 4 only costs $399, a $100 difference.īackground: Back in March, I was told that Microsoft would offer two versions of the Xbox One console: The delivered $499 version and a second version that would cost $299 and require a two-year Xbox Live Gold subscription costing $15 per month. ![]() That’s because I will likely fall short in capturing the spirit of some of these complaints and I want to make sure I really do address the concerns, either way.Ĭomplaint: At $499, the Xbox One is simply too expensive. But rather than excuse or condemn Microsoft across the board, here’s an examination of the complaints with some common sense advice where needed.Īlso, as a heads-up: I’m going to do something unusual here in that I’ll be editing this post going forward based on feedback I receive in the comments and elsewhere. Some of the complaints have merit, others do not. Online reactions to Microsoft’s Xbox One announcements have been curiously venomous, with critics hammering the firm for the console’s high price and its seemingly Draconian policies. ![]()
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